Plastic Products Company
Customer Satisfaction Survey

Using a 1-5 scale (1, poor or strongly disagree, to 5, excellent or strongly agree) please rate us in the following areas:

Optional Information (You may remain anonymous)

Name
E-mail Address

Overall Company

1. How would you rate PPC's product quality?

Poor	1	2	3	4	5	Excellent

2. How would you rate PPC's on-time delivery?

Poor	1	2	3	4	5	Excellent

3. How would you rate PPC's price competitiveness?

Poor	1	2	3	4	5	Excellent

4. When you consider the combination of all three factors: quality, delivery and price, how would you rate PPC?

Poor	1	2	3	4	5	Excellent

Comments:

Specific Disciplines

5. How would you rate the knowledge of your PPC sales contact?

Poor	1	2	3	4	5	Excellent

6. How would you rate the responsiveness of your PPC sales contact?

Poor	1	2	3	4	5	Excellent

7. Compared to our competition, would you consider PPC's sales contacts as:

Poor	1	2	3	4	5	Excellent

8. How would you rate knowledge of your PPC engineering contacts?

Poor	1	2	3	4	5	Excellent

9. How would you rate the innovation of PPC's engineers?

Poor	1	2	3	4	5	Excellent

10. How would you rate the responsiveness of your PPC engineering contacts?

Poor	1	2	3	4	5	Excellent

11. How would you rate our product development capability?

Poor	1	2	3	4	5	Excellent

12. Compared to our competition, would you rate PPC's engineering as?

Poor	1	2	3	4	5	Excellent

13. How would you rate the responsiveness of PPC's manufacturing group?

Poor	1	2	3	4	5	Excellent

Comments:

Free Response

14. What do you consider PPC's greatest strength?

15. What do you consider PPC's greatest weakness?

16. Any other comments you would like to make:

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